Terms of Use

The Terms of Use for CubCare365 outline important guidelines and agreements between users (parents or legal guardians) and CubCare365, a pediatric nurse practitioner subscription service. Here’s a breakdown of key points and commitments:

  1. Acceptance of Terms: By using CubCare365 services, users agree to these Terms of Use and the Privacy Policy. If you do not agree, you should not use the services.

  2. Subscription Overview:

    • CubCare365 offers access to pediatric nurse practitioners through virtual (phone and video calls) and in-person consultations.

    • Subscription plans are available on a single visit, monthly, or yearly basis.

  3. Membership Eligibility:

    • Membership is open to parents or legal guardians seeking healthcare services for children under 18.

    • Requires a valid payment method and agreement to these Terms of Use.

  4. Scope of Services:

    • Covers routine check-ups, treatment for minor illnesses, prescription refills, and general parenting education.

    • Not suitable for emergencies. In the event of an emergency or serious condition users should seek immediate medical attention.

    • It is up to the user to provide complete and up to date information to the practitioner in order for us to provide the best care possible.

  5. Appointment Scheduling:

    • Consultations can be scheduled via email or phone, subject to practitioner availability.

  6. Privacy and Confidentiality:

    • CubCare365 prioritizes confidentiality and handles medical records in compliance with healthcare privacy laws.

  7. Payment and Billing:

    • Subscription fees are automatically billed based on the chosen plan.

    • CubCare365 uses Stripe for encrypted payment processing.

    • CubCare365 reserves the right to increase the prices of the single visit, monthly and yearly subscriptions with notice to customers.

  8. Cancellation and Refunds:

    • Members can cancel anytime, however, refunds are not provided for unused portions of subscriptions.

    • Cancellation must be done at least 5 days before the next billing cycle to avoid charges.

    • CubCare365 will not be liable for any consequences or issues arising from regulatory changes or from our modifications to comply with such changes. This includes, but is not limited to, any impact on the functionality, accessibility, or performance of our services.

  9. Customer Support:

    • Available for subscription management, technical issues, and general inquiries.

  10. Modification of Terms:

    • We reserve the right to modify, update, or amend these Terms of Use, our Privacy Policy, or any other relevant policies and procedures. These changes may be necessary to ensure ongoing compliance with new or updated laws, regulations, or governmental directives.

  11. Governing Law:

    • CubCare365 is committed to complying with all applicable laws and regulations governing our operations and services.

  12. Patient-Provider Relationship:

    • Users have a provider-patient relationship with authorized health practitioners, not with CubCare365 itself.

    • Practitioners have discretion over services and compliance with professional standards.

    • The user will not engage in inappropriate conduct, including but not limited to abusive or derogatory language with any member of the CubCare365 team.

It is essential for users to review and understand these terms before using CubCare365 services, especially regarding privacy, billing, and cancellation policies. By subscribing, users acknowledge these terms and agree to abide by them.

Privacy Policy

At CubCare365, we are committed to safeguarding the privacy and confidentiality of your child's personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained through our pediatric nurse practitioner subscription program.

  1. Information We Collect:

    • Personal Information: We collect personal information provided by you during subscription enrollment, including but not limited to your child's name, date of birth, contact details, and medical history.

    • Health Information: During consultations, our pediatric nurse practitioners may collect health-related information about your child's medical conditions, symptoms, treatments, and prescriptions.

  2. How We Use Your Information:

    • Providing Healthcare Services: We use the information collected to deliver consultations, diagnose medical conditions, recommend treatments, and provide healthcare guidance for your child's well-being.

    • Communication: We may use your contact information to communicate appointment reminders, subscription updates, and important healthcare-related information.

    • Improving Services: We may analyze aggregated data to improve the quality of our services, enhance user experience, and develop new features.

    • Sharing information between healthcare providers: we may share personal information among healthcare providers, including your healthcare team, who assist in the provision of healthcare to your child.

  3. Disclosure of Information:

    • Authorized Personnel: Access to your child's personal health information is restricted to authorized personnel, including pediatric nurse practitioners and administrative staff involved in providing healthcare services.

    • Third-party Service Providers: We may engage third-party service providers to assist in delivering our services, such as telehealth platforms and secure data storage providers. These providers are contractually obligated to maintain the confidentiality and security of your information.

    • Legal Compliance: We may disclose information when required by law, court order, or government regulation, or to protect the rights, property, or safety of CubCare365, its users, or others.

  4. Data Security Measures:

    • CubCare365 implements industry-standard security measures to protect your child's personal health information from unauthorized access, disclosure, alteration, or destruction.

    • We use encryption, firewalls, access controls, and other advanced security technologies to safeguard data transmitted and stored within our systems.

  5. Data Retention:

    • We retain your child's personal health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  6. Your Rights and Choices:

    • Access and Correction: You have the right to access, correct, or update your child's personal information by contacting CubCare365 customer support.

    • Consent Withdrawal: You may withdraw consent for the collection, use, or disclosure of your child's information, subject to legal and contractual obligations.

  7. Updates to Privacy Policy:

    • CubCare365 reserves the right to update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of any material changes to this policy through email or through our website.

  8. Contact Us:

    • If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact CubCare365 customer support.

By subscribing to CubCare365, you consent to the collection, use, and disclosure of your child's information as described in this Privacy Policy. Thank you for entrusting us with your child's healthcare needs.